ElastoMERIT

Download ElastoMERIT from the App Store or Google Play and select your account type — Patient, Parent, or Provider. Follow the on-screen setup instructions.

If you are under 13, you will be prompted to complete a parental consent step before your account becomes active. Your account will remain limited until that step is completed.

From your account settings, tap "Link Account" and enter the linking code provided by your parent or provider. Linking is always initiated by the patient and requires a code — no account can access your information without your permission.

Go to Settings within the app and tap "Notifications." You can customize the timing and frequency of your daily reminders, or turn them off entirely.

You can also adjust notification permissions at any time through your phone's system settings.

Check that notifications are enabled for ElastoMERIT in your phone's Settings app.

On iPhone: Settings → ElastoMERIT → Notifications → Allow Notifications.

If notifications are enabled and reminders are still not appearing, try closing and reopening the app, then restart your device. If the issue persists, contact us at diffeeh@gmail.com.

Prescription details can be updated by your linked provider through the provider interface. If your prescription has changed, ask your orthodontist to update it in the app at your next visit. Patients cannot edit prescription details directly.

No. Photos taken through the in-app camera check-in feature are stored only within ElastoMERIT. They are never automatically saved to your device's camera roll, photo library, or shared with anyone outside your linked care team.

Go to Settings → Linked Accounts and tap "Unlink" next to the account you would like to remove. This immediately stops that account from accessing your new compliance data.

Go to Settings → Account → Delete Account. This will permanently delete your account and associated personal data.

If you are a research study participant, please note that data already submitted to the research team under your signed consent form may be subject to separate retention rules described in that document.

Share your provider linking code with your patient. Once the patient enters the code in their account settings, they will appear in your provider dashboard. You cannot search for or add patients manually — all linking is initiated by the patient.

Once your parent account is linked to your child's patient account, navigate to the Rewards tab in the parent interface. You can enter custom reward descriptions that your child will see when they earn stars through their daily check-ins. Rewards are configured by you and fulfilled by you — the app does not issue or fund any rewards.

Try the following steps in order:

1. Close the app fully and reopen it.
2. Check that your app is updated to the latest version in the App Store.
3. Restart your device.
4. Delete and reinstall the app (your account data will be restored when you log back in).

If the problem continues, please email us at diffeeh@gmail.com with a description of what happened, your device model, and your iOS version.

On the login screen, tap "Forgot Password" and enter the email address associated with your account. You will receive a password reset link by email. If you do not receive the email within a few minutes, check your spam folder or contact us at diffeeh@gmail.com.